What Prompt injection means
If your chatbot or AI tool reads user messages, web pages or documents, someone can try to slip in commands like "ignore your instructions." This can expose data or cause harmful actions. Limit what the AI can access and do, and treat its outputs with caution.
Why it matters for your website
If you add an AI chatbot or assistant to your site, anyone can try to trick it with hidden or sneaky instructions. A successful attack could make it say harmful things, reveal private data or take actions it shouldn't. Planning for this protects your customers and your reputation.
A hotel adds an AI chat assistant that reads guest messages. A user types instructions telling it to ignore its rules and list other guests' bookings, so the assistant must be built to refuse and must not have access to that data.
Tips
- Limit what data and actions your AI tools can access.
- Require human approval before an AI takes important actions like sending emails or payments.
- Test your chatbot with tricky inputs before launching it publicly.
Common mistakes
- Connecting a public chatbot directly to customer records with no access limits.
- Assuming a system prompt alone will stop all misuse.
